frequently asked questions
Do you take walk-ins?
We welcome clients on a walk-in basis,
however, we recommend scheduling an
appointment in advance to guarantee your
Do you offer group appointments?
For group appointments, please call us and
we’ll take care of you.
What is your cancellation policy?
We request that all changes to appointments
be made by calling 787.200.0046 or
787.242.4376. Services must be rescheduled or cancelled
at least 2-hours prior to your appointment.
Cancellations and reschedules made after this time are
subject to a 50% cancellation fee.
What if I’m running late for my
Please call us if you are running late for your
appointment. A late arrival may limit our ability to completely
deliver your originally scheduled service. Clients who are
more than fifteen minutes late for an appointment
without notice may forfeit their reservation. Late arrivals
resulting in a shortened or forfeited appointment are responsible for
the full price of originally scheduled services.
Can I blow-dry my hair while I get my nails done?
If we have space, we will be more than
happy to accommodate you.
How long does it take to remove gel? How about acrylic?
It takes about 10 to 15 minutes to remove gel and
it costs $8. To remove Acrylic it takes
15- 25 minutes and it costs $10 and up.
What if my nail polish chips?
We are happy to repair a Gel Manicure within 48 hours
of the original appointment. We take every measure
to ensure a long lasting polish manicure, however,
due to the impermanent nature of traditional nail
polishes and lacquers, we cannot guarantee
the lifespan of regular polish manicures.
I scheduled an appointment for waxing, what should I do to prepare for the service?
Bathe and clean the area with warm water,
as you would in preparation for a doctor’s visit.
As always, avoid using soap, as this can
offset your PH balance and cause
irritation. Avoid putting any lotion or oils near
your bikini on the day of your wax, as this can make
it difficult for the wax to adhere to the
unwanted hair. If you are currently
or recently using Retinol, Accutane or high
dosage of active peel, please consult with your
doctor before booking any waxing services.